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Your Security Responsibilities

While your mobile device provides convenient access to email, banking services and social media accounts it can also introduce security risk. Mobile Banking offers many of the same security features and protections as Online Banking from your desktop computer. However, you play an important role and have responsibility for your own security. Here are tips to help keep your information – and your money – safe.

  • Use the passcode lock on your smartphone and other mobile devices. This will make it more difficult for others to access your information if your device is lost or stolen.
  • Set complex passwords. A strong password is at least eight characters in length and includes a mixture of upper and lower case letters, numbers, and special characters.
  • Change your password regularly (every 45 – 90 days).
  • Log out and close your web browser on your device after each use.
  • Don’t disclose your personal account information to others including user names, passwords, or other computer/website access codes.
  • Protect your mobile device from viruses and malicious software, or malware, just like you do for your computer by installing security software.
  • Download security patches and updates for your mobile devices and apps. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  • Avoid storing sensitive information like passwords, bank account information, or a social security number on your mobile device.
  • Do not open emails or attachments from strangers. Use caution when downloading apps. Make sure they are from a reliable source. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions”.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Take note that Western Bank will never ask you for your login credentials unless the request was initiated by you.
  • Notify Western Bank Customer Service at 651-290-8176 or customerservice@western-bank.com if you notice suspicious or unusual problems with the mobile device you use for Western Bank’s mobile banking/Online Banking service. Promptly report any suspected fraud or incidents of unauthorized account access or use.
  • Frequently delete text messages from your financial institution, especially before loaning, discarding or selling your mobile device.
  • Tell Western Bank immediately if you change your phone number or lose your mobile device.
  • Wipe your mobile device before you donate, sell or trade it using specialized software or use the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.

Report a computer or network vulnerability to the U.S. Computer Emergency Readiness Team:

For more cyber tips, best practices, "how-to" guidance, to sign up for technical and non-technical cyber alerts visit www.US-CERT.gov.


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To learn more about our mobile banking services, please contact Customer Service or call 651-290-8176.